Customer Success Advisor

Responsibilities

• Proactively engage with customers through digital-first, scalable engagement models
• Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts
• Guide customers through onboarding and adoption strategies across AEC and D&M workflows
• Build and maintain relationships with key stakeholders, including senior leadership
• Prioritize activities based on account health, risk, and business impact
• Execute targeted actions for high-risk accounts using data-driven insights
• Drive measurable uplift in product assignment and usage across the portfolio
• Collaborate cross-functionally with Sales, Channel, and Support teams

Requirements

• Professional working proficiency in both English and French
• 3+ years of experience in Customer Success, Account Management, or Consulting
• Background in Engineering, Architecture, Manufacturing, or related technical fields
• Experience managing diverse customer segments, including scaled and higher-value accounts
• Strong understanding of customer lifecycle management, adoption, and retention strategies
• Excellent stakeholder management and client relationship skills
• Proven ability in prioritization, risk management, and managing complexity at scale
• Strong communication skills, including empathy, active listening, and negotiation

About the Company

Autodesk helps innovators turn their ideas into reality, transforming not only how things are made, but what can be made. From the greenest buildings to the smartest factories, our software empowers creators to design a better world.