Customer Success Advisor

Responsibilities

• Use data-triggered signals to proactively engage customers and align product capabilities with their specific outcomes
• Establish adoption strategies to increase customer value and product usage
• Identify and engage at-risk accounts using discovery skills to realign them toward success
• Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services
• Deliver high-quality experiences that deepen customer satisfaction and loyalty
• Uncover opportunities to expand customer relationships through value discovery and strategic conversations

Requirements

• 5-7 years of experience in Customer Success, Account Management, or a related customer-facing role
• Proficiency in Salesforce, Gainsight, or similar CRM systems
• Experience working with SaaS, cloud-based software, or subscription business models
• Proven ability to navigate cross-functional collaboration with internal and external stakeholders
• Strong ability to work independently while driving measurable impact

Preferred Qualifications

• Experience within the AEC (Architecture, Engineering, and Construction) industry

About the Company

Autodesk helps innovators turn their ideas into reality, transforming not only how things are made, but what can be made. From the greenest buildings to the smartest factories, our software empowers creators to design and make a better world.