Customer Success Account Manager

Responsibilities

• Take full commercial ownership of a portfolio of DACH customers (150+ customers; $3 million in ARR)
• Identify, cultivate, and secure opportunities to enhance customer engagement and increase transaction volume
• Mitigate risk including managing renewals and ensuring customer retention
• Provide regular reports and updates on account performance and customer feedback
• Identify and expose valuable insights to customers during Success reviews
• Gain in-depth knowledge of payment solutions to support onboarding and optimize usage

Requirements

• Proven track record in managing and growing a portfolio of accounts
• Experience in working with DACH customers
• Native German language (or professional level) and fluent English
• Strong listening and verbal communication skills
• Ability to prioritize time between multiple important and urgent issues
• Experience working cross-functionally with other teams
• Operational mindset focused on effectiveness and efficiency

Preferred Qualifications

• Knowledge of Dutch or French languages

Benefits

• Wellbeing support and medical cover
• Work away scheme (up to 90 days per year)
• Adaptive working for flexible lifestyle
• Equity in the company
• Parental leave
• Annual learning budget
• Generous holiday allowance, volunteer days, and wellness days

About the Company

GoCardless is a global bank payment company helping over 100,000 businesses collect and send payments through direct debit, real-time payments, and open banking.