Customer Strategy & Operations Associate

About the Company

Duet empowers Nurse Practitioners (NPs) to tackle the primary care crisis by leading their own practices, closing the gap in access while keeping care local. We're a well-funded seed-stage company led by experienced entrepreneurs and Nurse Practitioners, and backed by investors like Lerer Hippeau and Kairos.

Responsibilities

• Serve as a primary day-to-day point of contact for a portfolio of NP practices
• Guide new practices through the Duet onboarding process
• Conduct regular check-ins with practices to track progress and surface concerns
• Partner with practices to drive adoption of Duet's platform features
• Pull and organize practice data to support performance tracking and customer reviews
• Triage and respond to practice questions and issues
• Work cross-functionally with Billing, Clinical, and Product teams
• Apply established templates, tools, and best practices to deliver consistent customer experiences

Requirements

• 1–3 years of experience in a customer-facing role (customer success, account management, or client services)
• Strong organizational skills and attention to detail
• Comfort with data and basic analysis using Excel or Google Sheets
• Clear, thoughtful written and verbal communication skills
• High EQ and a bias toward action

Preferred Qualifications

• Healthcare industry experience
• Startup experience