Customer Strategy Lead

About the Company

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. We deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.

Responsibilities

• Act as a strategic advisor to segment and brand leadership on segment strategy, performance, and competitive context.
• Frame and refine critical business questions regarding portfolio choices, proposition direction, and target audiences.
• Synthesize diverse inputs from customer insight, analytics, CX, and market intelligence into actionable strategic recommendations.
• Develop compelling narratives and presentations to help leaders move from evidence to decision-making.
• Define and maintain a prioritized learning roadmap for your business area.
• Represent the voice of the customer in key business planning and roadmap discussions.

Requirements

• Significant experience in customer insight, strategy, or consulting, ideally in consumer technology, subscription, or financial services.
• Proven track record of partnering with senior stakeholders on major strategic or commercial decisions.
• Experience synthesizing multiple data sources (qualitative, quantitative, analytics, CX) into decision-ready outputs.
• Demonstrated ability to turn insights into tangible business action and influence product or commercial strategy.
• Strong storytelling and communication skills with the ability to present to senior audiences.
• Commercially astute mindset with an understanding of brand growth and P&L drivers.

Preferred Qualifications

• Experience working in a matrix environment.
• Ability to influence without direct authority.
• Experience in consumer technology or financial services sectors.