Customer Specialist

Responsibilities

• Provide email and chat support to music streaming platform users
• Answer common "how-to" and FAQ-type questions
• Assist with account management and payment-related issues
• Guide users through troubleshooting steps with patience and clarity

Requirements

• Excellent Dutch (C1) and English (C1)
• Valid EU work permit
• Strong written communication and problem-solving skills
• Comfortable explaining complex topics in a clear, simple manner

Preferred Qualifications

• Prior customer service experience

Benefits

• Permanent contract with long-term job security
• Fully remote training and work from anywhere in Bulgaria
• Additional health and life insurance
• 21 days of paid annual leave
• Food vouchers and Multisport card (partially covered)
• Performance bonuses
• World-class training and career growth opportunities
• Digital HR services and 24/7 psychological support

About the Company

Sutherland Bulgaria partners with Spotify to deliver customer support in a fully remote, international environment. The company focuses on bringing together motivated professionals to support one of the world's largest digital music streaming platforms.