Customer Specialist

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications
• Conduct accurate vehicle condition assessments and document details for appraisals
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation
• Perform cosmetic inspections to ensure vehicles meet quality standards
• Handle administrative tasks such as processing paperwork, auditing documents, and managing payments
• Coordinate service appointments and review repair order invoices for billing accuracy
• Maintain a clean and orderly work area following safety requirements

Requirements

• High School Diploma or equivalent
• Valid driver’s license
• Strong communication skills and ability to build customer relationships
• Ability to manage multiple tasks with high attention to detail
• Ability to lift up to 25 lbs and accurately transcribe data
• Demonstrated integrity and teamwork in a fast-paced environment

Preferred Qualifications

• Previous sales or customer service experience in a retail environment
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)

Benefits

• Competitive hourly rate ranging from $17.20 - $25.80
• Paid sick time (up to 48 hours per year)
• Paid vacation time (between 80 and 200 hours per year depending on service)
• 6 paid scheduled holidays plus 1 floating holiday

About the Company

CarMax is the nation’s largest retailer of used cars, known for introducing transparency and integrity to the car-buying process. With over 250 store locations and 30,000 associates, we are committed to innovation, community, and providing a meaningful work experience for our team members.