Customer Specialist

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications
• Conduct accurate vehicle condition assessments and document details for appraisals
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation
• Perform cosmetic inspections to ensure vehicles meet quality standards
• Handle administrative tasks such as processing paperwork, auditing documents, and managing payments
• Coordinate service appointments and review repair order invoices for billing accuracy
• Maintain a clean and orderly work area following safety requirements

Requirements

• High School Diploma or equivalent
• Valid driver’s license
• Strong communication skills and ability to build customer relationships
• Ability to lift up to 25 lbs
• Strong attention to detail and ability to manage multiple tasks
• Demonstrated integrity, respect, and teamwork skills

Preferred Qualifications

• Previous sales or customer service experience in a retail environment
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)

About the Company

CarMax is the nation’s largest retailer of used cars, revolutionizing the buying experience through transparency and integrity. With over 250 store locations and 30,000 associates, we are committed to innovation, community, and providing a meaningful place to work.