Posted 3 hours ago
Customer Solutions Assistant
EstafetaAUXILIAR DE SOLUCIONES AL CLIENTE
Perks & benefits
Commission
Requirements
Preparatoria/Carrera Técnica, 6+ months experience, Basic Office knowledge, KPI tracking
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Manage and respond to assigned service reports in a timely manner to ensure client satisfaction.
- Monitor shipment scans and use the CRM-SOLUCIONA management system to evaluate and support customer service needs.
- Provide feedback to the operations team regarding any process deviations identified.
- Execute daily outbound calls to customers to coordinate shipments and manage service inquiries.
- Generate official incident reports (actas) for shipments as required by operational cycles to ensure rapid resolution.
Requirements
- Minimum education: High School diploma or Technical Career (Preparatoria/Carrera Técnica).
- At least 6 months of professional work experience.
- Basic knowledge of Microsoft Office.
- Experience with KPI tracking and indicator monitoring.
Benefits
- Competitive salary.
- Variable compensation scheme.
- Benefits exceeding legal requirements (Prestaciones superiores de ley).
- Career development plan within the company.
About the Company
Estafeta is a leading logistics and courier company dedicated to providing efficient shipping and delivery solutions.
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Estafeta · Hidalgo
