Customer Solutions Assistant

Responsibilities

• Execute shipment coordination processes, including scanning entries and exits to ensure operational cycle compliance.
• Manage and respond to tracking orders in a timely manner to meet customer satisfaction indicators.
• Contact customers to resolve missing delivery data and ensure successful shipment arrival.
• Update and distribute daily reports regarding processed shipments and operational incidents.
• Provide support and service to both internal and external customers.
• Record all calls and coordination details within the shipment control system.

Requirements

• High school diploma (Preparatoria terminada).
• Minimum of 6 months of experience as a documenter or administrative assistant.
• Proficiency in PC usage and data entry.
• Strong skills in data capture and information administration.
• Proven experience in customer service.

About the Company

Estafeta is a leading logistics and courier company dedicated to providing efficient shipping and delivery solutions. We focus on operational excellence and customer satisfaction through a robust network of services.