Customer Service/Tech Support Rep - Software

Responsibilities

• Provide inbound customer support via phone and online channels
• Help customers resolve technical issues and software-related inquiries
• Assist customers with correcting billing concerns
• Deliver expert customer experiences with a professional and positive attitude

Requirements

• At least 1 year of prior customer service experience
• Excellent customer service and strong listening skills
• Ability to communicate effectively and verbally
• Proficiency in fast-paced multi-tasking
• Open availability to work weekdays (8am-12am EST) and weekends (9am-6pm)
• Eagerness to learn new technologies

Preferred Qualifications

• Experience with banking or invoicing accounts receivable

Benefits

• Competitive base salary of $19.35/hr plus performance-based incentives
• Paid training (11 days classroom and 10 days on-the-job)
• Comprehensive medical, dental, and vision insurance
• Registered Retirement Savings Plan (RRSP) and paid time off
• Health and wellness programs and mentorship opportunities

About the Company

Concentrix is a global technology and services leader that powers the brands of the future. We help over 2,000 of the world's best brands solve their toughest business challenges through human-centered, tech-powered, and intelligence-fueled solutions in over 70 countries.