Customer Service/Sales Representative

Responsibilities

• Answer and resolve customer issues via phone
• Upsell products to a growing customer base
• Identify and relate to various customer needs and scenarios
• Provide consultation with cutting-edge solutions
• Offer new products to increase customer revenue and productivity
• Utilize client-based tools for customer management and servicing
• Conduct data entry, documentation, and case management
• Achieve and maintain required metrics and goals

Requirements

• High school Diploma or Graduate degree
• Minimum 6 months of sales experience in any industry
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to work in a team-oriented environment
• Flexibility to work rotational shifts, including nights, weekends, and holidays

About the Company

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers through robotic automation, conversational AI, and cloud-based platforms.