Customer Service/Counter Salesperson

Responsibilities

• Provide sales support to walk-in customers at the Victoria branch
• Maintain, stock, and clean the counter sales area
• Answer customer questions, pick orders, and follow up on backorders
• Liaise with Inside and Outside Sales teams to ensure seamless account coverage
• Research products and provide recommendations to customers
• Drive sales growth through counter merchandising and product promotion
• Process returns and warranty claims in compliance with procedures
• Resolve customer concerns and complaints

Requirements

• Grade 12 diploma or equivalent
• Minimum 2 years of experience in customer service or counter sales
• Outstanding verbal communication and relationship building skills
• Ability to learn and operate order processing software
• Experience working in a fast-paced environment
• Intermediate math skills with strong attention to detail
• Ability to learn material handling equipment operation
• Proficiency with MS Office (Excel, Outlook, Word)

Benefits

• Salary: $42,000 - $48,000
• Medical & Dental coverage after 3 months
• Pension with employer matching
• Annual profit sharing
• On-the-job training and mentorship

About the Company

EMCO is Canada's leading distributor for plumbing goods, with a history spanning 115 years. We are a progressive company committed to diversity, equality, inclusion, and lifelong learning.