Customer Service/Warehouse

Responsibilities

• Manage customer relationships and provide excellent service via phone, email, or in person
• Process customer orders, perform parts research, and manage warranties
• Communicate product availability and backorder status to customers
• Research and resolve customer issues, complaints, and return requests
• Support warehouse operations including loading/unloading deliveries and picking materials
• Assist with shipping, receiving, and restocking of products
• Maintain a safe work environment in alignment with Zero Harm culture and PPE compliance
• Collaborate with regional sales, credit, billing, and technical service departments

Requirements

• 2-4 years of customer service experience
• High School diploma or equivalent
• Strong interpersonal, communication, and organizational skills
• Ability to work effectively in a high-volume, fast-paced environment
• Proficiency in Windows and Microsoft Office software

Preferred Qualifications

• Experience in the HVAC industry
• Experience with warehouse operations and forklift operation
• Bilingual skills (Spanish is a plus)

About the Company

Bosch-HomeComfort is dedicated to providing high-quality products and services while maintaining a commitment to safety, quality, and a zero-defect culture.