Posted 6 hours ago
Customer Service Training Specialist
SaudiaatCustomer Service Training Specialist
Requirements
Proven experience as a Customer Service Trainer, Proficiency in designing training programs, Knowledge of adult learning principles, Strong interpersonal communication skills
Skills
Education
About the role
Responsibilities
- Design and deliver inclusive and effective training programs tailored to employee needs
- Regularly assess training needs and evolve training modules based on identified improvement areas
- Enhance professional development and communication skills of staff within customer service settings
- Evaluate the effectiveness of training programs and make necessary adjustments
- Integrate customer service best practices into all training programs
Requirements
- Proven experience as a Customer Service Trainer or in a similar role
- Superb interpersonal communication and interaction abilities
- Proficiency in designing and delivering diverse training programs
- Skilled in adult learning principles and customer service best practices
- Experience in assessing training needs and tailoring courses to specific objectives
- Exceptional service delivery skills
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Saudiaat · Riyadh
