Customer Service Technician

Responsibilities

• Install, maintain, and troubleshoot high-speed internet, video, and voice networks
• Perform maintenance and repair on outside plant facilities
• Climb poles and use tools to dig, bury, and locate cables
• Observe all safety rules and regulations
• Assist other technical personnel as requested
• Support sales and marketing activities and direct customer referrals

Requirements

• High School diploma or equivalent
• Ability to handle 28 foot extension ladders and heavy utility covers
• Ability to work in confined spaces, aloft, and in all weather conditions
• Valid driver’s license and satisfactory driving record
• Basic computer skills including MS Office
• Ability to distinguish colors on facilities

Preferred Qualifications

• Prior experience as a customer facing telecom operations technician
• Basic electricity training or certification
• ADSL installation and repair experience
• A+ or Net+ certification

About the Company

Brightspeed is reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.