Customer Service Technician

Responsibilities

• Install, maintain, and troubleshoot high-speed internet, video, and voice networks
• Perform maintenance and repair on outside plant facilities
• Climb poles and work in utility access holes or controlled environmental vaults
• Observe all safety rules and regulations
• Assist other technical personnel and support sales/marketing activities
• Direct customer-facing work and sales referrals

Requirements

• High School diploma or equivalent experience
• Ability to handle 28 foot extension ladders and heavy utility covers
• Ability to work in confined spaces, aloft, and in all weather conditions
• Valid driver’s license and satisfactory driving record
• Basic computer skills including MS Office
• Ability to distinguish colors on facilities

Preferred Qualifications

• Prior experience as a customer-facing telecom operations technician
• Basic electricity training or certification
• ADSL installation/repair experience
• A+/Net+ certifications

About the Company

Brightspeed is reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.