Customer Service Technician

Responsibilities

• Installing, maintaining, and troubleshooting high-speed internet, video, and voice networks
• Performing maintenance and repair on outside plant facilities
• Climbing poles, digging, and working in utility access holes or controlled environmental vaults
• Observing all safety rules and regulations
• Assisting other technical personnel and supporting sales/marketing activities
• Directing customer-facing work and sales referrals

Requirements

• High School diploma or equivalent experience
• Ability to handle 28 foot extension ladders and utility access hole covers
• Ability to work in confined spaces, aloft, and in all weather conditions
• Valid driver’s license and satisfactory driving record
• Basic computer skills including MS Office
• Ability to distinguish colors on facilities

Preferred Qualifications

• Prior experience as a customer-facing telecom operations technician
• Basic electricity training or certification
• ADSL installation/repair experience
• A+/Net+ certifications

About the Company

Brightspeed is reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.