Customer Service Technician

Responsibilities

• Install, maintain, and troubleshoot high-speed internet, video, and voice networks including associated wiring and equipment
• Perform maintenance and repair on outside plant facilities within assigned geographic service areas
• Climb poles, dig to bury cable, work in utility access holes or controlled environmental vaults, and locate buried telephone cables
• Observe all safety rules and regulations
• Assist other technical personnel and support sales and marketing activities
• Direct customer-facing work and provide sales referrals

Requirements

• High school diploma or equivalent
• Valid driver's license and satisfactory driving record
• Ability to distinguish colors on facilities
• Ability to handle 28-foot extension ladders and lift up to 150 lbs
• Ability to work in confined spaces and at heights
• Ability to work outdoors in all weather conditions and varying shifts including overtime, weekends, and holidays
• Basic computer skills including MS Office applications
• Completion of service tech boot camp training and relevant technical coursework (POTS/DSL, cable splicing, HSI)

Preferred Qualifications

• Prior experience as a customer-facing telecom operations technician
• Basic electricity training/certification or equivalent work experience
• ADSL installation/repair experience
• A+/Net+ certification

Benefits

• Competitive compensation with salary up to $64,000 annually
• Comprehensive medical, dental, vision, and life insurance
• 401K plan with company match
• Employee assistance program and voluntary benefits
• Paid time off and wellness programs

About the Company

Brightspeed is reimagining how people connect by providing fast, reliable internet across twenty states throughout the Midwest and South. Backed by Apollo Global Management, the company is accelerating the upgrade of copper to fiber optic technologies to bring faster, more reliable internet to rural markets traditionally underserved by broadband providers.