Customer Service Team Leader

Responsibilities

• Provide direct leadership and day-to-day coaching to a team of order management professionals.
• Oversee customer service operations, including managing employee performance, desk complexity, and escalations.
• Ensure effective work process execution and collaborate with the business to meet service offerings and strategies.
• Make hiring decisions and collaborate across functions to leverage best practices.
• Drive continuous improvement and manage stakeholder relationships through effective communication.

Requirements

• Bachelor's degree is required.
• 5-10 years of experience in Supply Chain or allied functions such as Purchasing, Sales, or Manufacturing.
• Proven people leadership experience.
• Strong data analysis and process knowledge skills.
• Ability to accommodate a flexible schedule aligned with international time zones.

Preferred Qualifications

• Master's degree.
• Strong business and financial acumen.
• Expertise in continuous improvement methodologies and metrics.
• Experience in storytelling and advanced data analysis.

Benefits

• Equitable and market-competitive base pay and bonus opportunities.
• Comprehensive medical, life, and mental health support programs.
• Competitive retirement programs and employee stock purchase options.
• Paid time off for new parents, family care, and volunteering.
• Opportunities for professional growth through training and mentoring.
• Workplace culture that empowers role-based flexibility.

About the Company

Dow is a materials science leader committed to delivering sustainable solutions through science and collaboration. We pride ourselves on being a community of relentless problem solvers, fostering a diverse and inclusive environment where people can transform industries and shape the future.