Customer Service Team Leader

Responsibilities

• Provide direct leadership, coaching, and development to a team of customer service and business quality professionals
• Own the execution of work processes within scope, ensuring effective operations and KPI delivery
• Manage employee performance, desk complexity, escalations, and exceptions
• Collaborate with business partners to integrate strategy and service offerings into improvement plans
• Drive talent selection and development roadmaps to build organizational capability
• Leverage best practices across functions to optimize specialized service processes

Requirements

• Bachelor's degree in a relevant field
• 5-10 years of experience in Supply Chain or allied functions (Purchasing, Sales, or Manufacturing)
• Proven experience in people leadership and team management
• Strong influence management and communication skills to engage internal and external stakeholders
• Proficiency in data analysis and process knowledge
• Ability to work a flexible schedule aligned with international time zones

Preferred Qualifications

• Master's degree
• Expertise in continuous improvement methodologies and metrics
• Strong business and financial acumen
• Experience leading large-scale improvement projects

Benefits

• Competitive base pay and bonus opportunities
• Comprehensive medical, life, and mental health support programs
• Retirement programs and employee stock purchase opportunities
• Paid time off for new parents, family care, and volunteering
• Opportunities for professional growth through training and mentoring
• Workplace culture that empowers role-based flexibility

About the Company

Dow is a global materials science leader dedicated to delivering sustainable solutions through science and collaboration. We are a community of innovators committed to integrity, respect, and safety, working to shape the future of industries ranging from packaging to infrastructure.