Customer Service System Specialist

Responsibilities

• Lead end-to-end setup of new operational systems including ticketing platforms, telephony, and CRM environments
• Manage daily administration of core CX systems such as Zendesk, telephony/VoIP, and CRM platforms
• Develop and maintain automation solutions, scripts, and system workflows to improve efficiency
• Act as system owner for core CX tools ensuring seamless integrations via APIs and webhooks
• Extract, analyze, and validate system data and operational metrics for reporting
• Evaluate customer service workflows and recommend enhancements for scalability and user experience

Requirements

• Bachelor's Degree in IT, Computer Science, Information Systems, or Business Analytics
• 2–5 years of experience in Customer Service Systems, CRM Administration, or Technical Operations
• Hands-on experience administering platforms like Zendesk or similar ticketing/CRM systems
• Familiarity with customer service workflows and ticket lifecycle management
• Experience with user access management, system configurations, and workflow automation
• Proficiency in extracting and analyzing system data for operational insights
• Strong problem-solving and troubleshooting skills

Benefits

• Life Insurances
• Team Building