Customer Service Support

Responsibilities

• Act as the first point of contact for parent queries via phone and email
• Handle operational and financial queries professionally and accurately
• Resolve customer issues directly, including bookings, attendance, and account queries
• De-escalate complaints and manage customer fallout calmly
• Manage and monitor child attendance records and update operational information
• Respond to parent billing and payment queries and support invoice administration
• Use Excel and internal systems to manage data and reporting

Requirements

• Previous experience in customer service or customer support roles
• Strong verbal and written communication skills
• Excellent phone and email manner
• Ability to remain calm under pressure and handle difficult conversations
• Strong problem-solving skills and high attention to detail
• Good working knowledge of Microsoft Excel
• Ability to work across multiple systems and tasks simultaneously

Preferred Qualifications

• Experience in childcare, education, scheduling, or service operations

About the Company

Sherpa Kids Ireland provides fun, engaging, and safe Before-School, After-School and Holiday Programmes for children.