Customer Service Support

Responsibilities

• Coordinate daily rental business and ensure smooth vehicle handovers and returns
• Focus on customer satisfaction and shape a positive customer journey
• Support station management with personnel planning and team training
• Ensure adherence to quality standards, especially in customer interaction

Requirements

• Completed vocational training and 2–3 years of professional experience, ideally in car rental, tourism, or similar
• High service orientation and a friendly, professional, and open demeanor
• Strong communication skills and a hands-on mentality
• Organizational talent with the ability to find solutions in challenging situations
• Very good German and English skills (written and spoken)
• Valid Class B driver's license

Benefits

• Team spirit and regular team events (sports, BBQs, drinks)
• Annual free rental for campervans
• Access to corporate benefits platform, Travel Industry Card, and family/friend discounts
• Development and growth opportunities through Station Life Camps and training
• Buddy program for onboarding support

About the Company

roadsurfer is Europe's largest campervan rental company, offering rental, subscription, and sales services, as well as a platform for discovering unique camping spots.