Customer Service Support

Responsibilities

• Coordinate daily rental business and ensure smooth vehicle handovers and returns
• Focus on customer satisfaction and shape a positive customer journey
• Support station management with personnel planning and team training
• Ensure adherence to quality standards, especially in customer interaction

Requirements

• Completed vocational training and 2–3 years of professional experience, ideally in car rental, tourism, or a similar field
• High service and customer orientation with a friendly, professional, and open demeanor
• Proactive attitude and strong communication skills for direct customer contact
• Organizational talent and the ability to find solutions in challenging situations
• Very good German and English skills (written and spoken)
• Valid Class B driver's license

Benefits

• Team spirit and regular team events (sports, BBQs, drinks)
• Annual free rental for campervans
• Access to corporate benefits platform, Travel Industry Card, and family/friends discounts
• Development and growth opportunities through Station Life Camps and training
• Buddy program for onboarding support

About the Company

roadsurfer is Europe's largest campervan rental company, offering rentals, subscriptions, sales, and a platform for unique camping spots. The philosophy is simple: rent an RV, start your adventure, be happy.