Customer Service Support

Responsibilities

• Interface with customers, logistics, manufacturing, and sales to handle pre-sales and post-sales service functions
• Manage end-to-end order fulfillment processes, including order status, repair/calibration requests, and product returns
• Assist with accounts receivable collections, invoicing requirements, and contract or lease administration
• Handle order booking, processing quotes, and opportunities for upselling or cross-selling products
• Monitor inventories and coordinate the delivery of factory products in a manufacturing environment
• Resolve customer and internal issues by applying established company policies and procedures

Requirements

• 1-3 years of relevant experience in customer service or a related field
• Higher education, specialized training, or certification (or an equivalent combination of education and experience)
• Ability to read and write in one or more languages

About the Company

Agilent is a global leader in laboratory and clinical technologies, dedicated to bringing great science to life. With over 50 years of expertise, we provide advanced instruments, software, and consumables that support life science research, patient diagnostics, and environmental safety. Our team of 18,000 employees works collaboratively to provide trusted answers to the world's most critical scientific challenges.