Customer Service Supervisor

Responsibilities

• Improve the customer experience by providing timely feedback and ensuring query resolution for internal and external customers.
• Supervise customer service teams, ensuring staff motivation and effective utilization to meet service goals.
• Conduct quarterly KPA reviews and implement training and development in line with team requirements.
• Manage the regional OPEX budget, including monitoring expenses, managing credit card claims, and handling all POs for the area.
• Perform administrative functions, including compiling regional reports, maintaining records on Qlikview, and managing company assets like cellphones and vehicles.
• Provide sales and technical support to various departments across the business.

Requirements

• Matric certificate.
• At least 3 years of experience in a team leader or supervisory role.
• Compulsory experience working in a CRM environment.
• Knowledge of Tracker products and systems.
• Proficiency in MS Office, with a strong emphasis on MS Excel.
• Ability to work independently and thrive in a highly pressurized environment.
• Above average interpersonal skills.

Preferred Qualifications

• Experience in monitoring department or office budgets.

About the Company

Tracker is a leading provider in the IT and Internet industry, dedicated to delivering differential customer service and innovative tracking solutions to a diverse range of clients, including brokers, dealers, and corporate partners.