Customer Service Supervisor II

Responsibilities

• Lead a group of customer service professionals within the Global Customer and Field Solutions team
• Support field sales, business groups, and corporate functions through sales administration and order fulfillment
• Manage risk and credit management, collections, inventory control, and contract negotiation
• Plan and direct key operational activities to deliver high-impact solutions and consulting support
• Drive strategic alignment across internal teams and external customer requirements to meet satisfaction goals

Requirements

• Associate degree or higher education, or an equivalent combination of education and experience
• Minimum of 2 years of formal experience leading people, projects, or programs
• Proven leadership experience in sales administration, order management, or customer operations
• Hands-on experience with SAP CRM and/or other ERP systems
• Strong analytical, decision-making, and problem-solving capabilities
• Excellent communication and interpersonal skills for cross-functional collaboration
• Understanding of compliance standards and process controls

About the Company

Agilent is a global leader in laboratory and clinical technologies, passionate about bringing great science to life. With over 50 years of expertise, we create advanced instruments, software, and consumables that support life science research, patient diagnostics, and the safety of food, water, and pharmaceuticals. Our global team of 18,000 employees works collaboratively to provide trusted answers to the world's most critical scientific challenges.