Customer Service Staff

Responsibilities

• Receive, register and process customer samples in the system, including sample coding and documentation management
• Review customer requirements and create testing orders, ensuring correct test methods and laboratories are assigned
• Prepare order confirmations, communicate updates, and coordinate with relevant teams for timely execution
• Monitor testing progress and follow up on results to ensure service quality and turnaround time
• Handle invoicing and payment collection processes while maintaining accurate revenue records
• Track orders and respond to customer inquiries throughout the testing process
• Ensure compliance with QHSE policies and the Quality Management System

Requirements

• College or University degree in Analytical Chemistry, Food Chemistry, Biotechnology, or Microbiology
• Open to fresh graduates or experienced staff with less than 2 years of experience
• English proficiency level B or equivalent
• Strong communication and computer skills
• Full working rights in Vietnam

About the Company

SGS is the world’s leading Testing, Inspection and Certification company, serving as the global benchmark for quality and integrity. With over 140 years of expertise, SGS supports businesses in meeting international standards and achieving sustainable growth.