Customer Service Specialist

Responsibilities

• Support the implementation and monitoring of sponsor benefits, ensuring high-quality delivery and brand presence.
• Execute and validate brand activations and presence across campuses and digital channels.
• Provide administrative support for accounts, including managing contracts, invoicing, and collections.
• Coordinate with internal departments to ensure the correct execution of all sponsor benefits.
• Integrate evidence and assist in the creation of compliance and fulfillment reports.
• Provide operational customer service to sponsors, managing requests and ensuring timely follow-up.

Requirements

• Bachelor's degree in Administration, Marketing, or Communication.
• 1 to 3 years of experience in customer service, marketing, events, or administrative functions.
• Advanced proficiency in Microsoft Excel.
• Experience using CRM software.
• Desirable experience in account management and follow-up.

Benefits

• Opportunities for professional development and growth.
• A collaborative culture based on inclusion, meritocracy, and respect.
• Focus on emotional balance and financial well-being.

About the Company

Tecnológico de Monterrey is a leading educational institution dedicated to transforming society through innovation and excellence. We foster a culture of disruption and continuous improvement, centering our processes on people to ensure extraordinary experiences for our talent and community.