Customer Service Specialist

Responsibilities

• Handle customer interactions with efficiency and empathy
• Provide tailored solutions to meet customer needs
• Ensure a positive customer experience through effective communication and professional phone etiquette
• Address inquiries, resolve issues, and maintain high customer satisfaction

Requirements

• Fluency in English (B2/C1 level)
• Strong customer service and support skills
• Problem-solving, active listening, and attention to detail
• Flexibility with night and overnight shifts

Preferred Qualifications

• Experience in a customer-facing role
• Familiarity with CRM tools
• Proficiency in professional phone etiquette and communication techniques

About the Company

Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.