Customer Service Specialist

Responsibilities

• Handle customer interactions with efficiency and empathy
• Provide tailored solutions to meet customer needs
• Ensure a positive customer experience through effective communication and professional phone etiquette

Requirements

• Fluency in English (B2/C1)
• Strong customer service and support skills
• Problem-solving, active listening, and attention to detail
• Flexibility with night and overnight shifts

Preferred Qualifications

• Experience in a customer-facing role
• Familiarity with CRM tools

Benefits

• Competitive salary up to 25K Net
• Overnight allowance and overtime scheme
• Social and medical insurance
• Fully paid training
• Door-to-door transportation for ladies
• Promotion eligibility after 6 to 12 months

About the Company

Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.