Customer Service Specialist

Responsibilities

• Coordinate customer service, installation, and warranty activities to ensure a positive customer experience.
• Plan, schedule, and coordinate all service and installation activities to ensure projects are executed efficiently and on schedule.
• Serve as the primary point of coordination between customers, field teams, and internal stakeholders.
• Build and maintain detailed schedules for field teams and manage the installation/service calendar.
• Verify jobsite readiness, including site access, customer availability, and required permits.
• Coordinate material deliveries and ensure tools, equipment, and personnel are properly allocated for each job.
• Proactively manage schedule changes caused by weather, material delays, or site conditions.
• Maintain accurate scheduling records and track installation and service status.

Requirements

• Minimum of 5 years of experience in customer service or a similar field.
• Proficiency in the Microsoft Office suite.
• Strong internal and external communication skills, including professionalism in stressful situations.
• A positive attitude and a proactive problem-solving mindset.

Preferred Qualifications

• Experience within the construction industry.
• Technical experience with parts, gaskets, or similar components.
• Experience working with blueprints or AutoCAD.
• Exposure to the window and door industry.

Benefits

• Competitive base salary with annual bonus or sales incentive plan opportunities.
• Comprehensive health plans and wellness support.
• Market-leading 401(k) program with company contribution.
• Flexible time off and adoption benefits.
• Product discounts and access to Employee Resource Groups (ERGs).

About the Company

Solar Innovations is part of Fortune Brands Innovations, Inc., an industry-leading home, security, and digital products company. We are dedicated to elevating lives by transforming spaces into havens through innovation, sustainability, and dependability. We foster an inclusive, high-performing culture where ambitious people are empowered to think big and reach their fullest potential.