Customer Service Specialist

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with company policies
• Follow and achieve monthly, quarterly, and yearly sales goals
• Maintain precise work order files and formulas
• Pull products from the sales floor or warehouse and stock shelves
• Tint and mix products to customer specifications
• Load/unload delivery trucks and assist with deliveries as needed
• Maintain store cleanliness and presentable displays

Requirements

• At least 18 years of age
• Legally authorized to work in the US without sponsorship
• Valid, unrestricted Driver’s License
• Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Willingness to work scheduled hours, including evenings and weekends

Preferred Qualifications

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Previous experience selling paint or paint-related products
• Experience operating tinting and mixing equipment
• Ability to communicate in Spanish

Benefits

• Medical, dental, and vision coverage
• Retirement and saving benefits
• Paid time off, including vacation, holidays, and personal leave
• Paid parental leave and bereavement leave
• Flexible spending accounts (FSAs)

About the Company

Sherwin-Williams aims to inspire and improve the world by coloring and protecting what matters. We provide innovative paints, coatings, and solutions that make the world brighter and stronger. We invest in our people through stability, growth, and opportunities to develop new skills.