Customer Service Specialist

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks and assist in making deliveries
• Comply with inventory control procedures

Requirements

• Must be at least 18 years of age
• Must have a valid, unrestricted Driver’s License
• Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Willingness to work scheduled hours including evenings and weekends
• Legal authorization to work in the country of employment

Preferred Qualifications

• High School diploma or GED
• One year of experience in delivery, retail, or customer service
• Previous experience selling paint or paint-related products
• Experience operating tinting and mixing equipment
• Ability to communicate in Spanish

About the Company

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger.