Customer Service Specialist

Responsibilities

• Process sales orders accurately and timely, managing complex customer needs via telephone, email, and electronic contact.
• Handle high-complexity orders, including the preparation of export paperwork and necessary certifications.
• Act as a Subject Matter Expert for projects involving Salesforce, new product introductions, and IT enhancements.
• Onboard, train, and coach new customer service agents to ensure team proficiency and positive reinforcement.
• Coordinate customer service activities related to shipping, plant schedules, and inventory levels.
• Build and maintain strong customer relationships, serving as a liaison between sales personnel and clients to clarify orders and provide guidance.

Requirements

• 2-3 years of progressive customer service experience.
• High school graduate or equivalent education.
• Proficiency in ERP systems such as SAGE, SAP, or Oracle.
• Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook).
• Knowledge of export documentation and Incoterms.
• Ability to resolve complex customer problems and communicate effectively across departments.

About the Company

Sherwin-Williams aims to inspire and improve the world by coloring and protecting what matters. We provide innovative paints, coatings, and solutions that make the world brighter and stronger. We are committed to investing in our people through career development, inclusive team environments, and comprehensive rewards.