Customer Service Specialist

Responsibilities

• Communicate with customers daily via phone, email, chat, or social media
• Support patients with therapy-related questions, adherence information, and equipment or supply orders
• Process and manage customer orders for medical supplies and equipment
• Create, update, and maintain accurate customer account records
• Collaborate with cross-functional teams including operations, billing, warehouse, and clinical staff
• Document all customer interactions, technical issues, and resolutions in ticketing systems
• Identify and support service and sales opportunities during customer interactions
• Perform general administrative and clerical support tasks to ensure operational accuracy

Requirements

• High School Diploma required (Associate or Bachelor's degree preferred)
• 1+ years of customer service experience; healthcare industry experience is a plus
• Strong verbal and written communication skills in English
• Proficiency with Microsoft Office and SharePoint
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills

Preferred Qualifications

• Bilingual proficiency in Spanish

About the Company

ResMed creates life-changing health technologies that empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices, and intelligent software make home healthcare more personalized, accessible, and effective.