Customer Service Specialist

Responsibilities

• Manage orders from entry through to delivery and invoice dispatch
• Handle customer inquiries regarding pricing, stock, delays, and short shipments
• Manage customer claims including picking errors, damaged goods, or pricing discrepancies
• Coordinate with production, R&D, Quality, and logistics departments

Requirements

• Commercial education
• 5 years of customer service experience in an international company
• Fluency in French and English is mandatory
• Strong communication and organizational skills
• Customer-oriented personality

Preferred Qualifications

• Experience in Fashion or Luxury customer service
• Knowledge of German
• Proficiency in AS400 and SAP

About the Company

Oerlikon is a global leader in surface technologies and advanced materials, serving industries such as aerospace, automotive, energy, medical, and luxury. Oerlikon Luxury specializes in high-end fashion accessories, including the Riri and Cobrax brands.