Customer Service Specialist

Responsibilities

• Deliver high-quality customer service by answering inbound calls and performing diagnostic troubleshooting for beverage carbonation equipment.
• Use deductive reasoning and probing questions to identify root causes for issues related to bulk CO2 tanks, nitrogen generators, and gas blenders.
• Process customer requests for delivery and service, manage sales leads, and handle payment processing.
• Collaborate with other departments to escalate critical matters and ensure all safety protocols are strictly followed.
• Maintain accurate call coding, documentation, and routing while meeting productivity and quality metrics.
• Manage a heavy influx of information via email updates and memos to ensure immediate action on service needs.

Requirements

• High school diploma or GED.
• At least 2 years of customer service experience in a call center environment.
• Proficiency with Microsoft Office.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to attend a mandatory 3-week onsite training program.
• Ability to report to the Stuart, FL headquarters daily (this is not a remote position).

Preferred Qualifications

• Background in restaurant, food service, manufacturing, or mechanical industries.
• Ability to speak a second language.

Benefits

• Competitive hourly pay.
• Comprehensive health, dental, disability, and life insurance.
• Paid holidays and vacation time.
• 401(k) retirement plan.
• Employee discounts and opportunities for professional development.

About the Company

NuCO2 is a leader in beverage carbonation solutions, providing essential gas and equipment services to various industries. We empower our team members to "Act Like An Owner" and strive for continuous improvement in everything we do.