Customer Service Specialist

Responsibilities

• Process domestic and international customer orders in SAP, ensuring accuracy in pricing, availability, and delivery requirements
• Coordinate with Supply, Sales, and Shipping teams to resolve product availability or delivery issues
• Create deliveries and support warehouse and shipping teams within agreed timeframes
• Manage customer service requests and complaints, including documentation, SAP case creation, and return shipments
• Provide high-quality customer support via phone and email, troubleshooting issues and proposing solutions
• Run daily reports and apply double-check processes to ensure on-time delivery and order accuracy
• Maintain accurate customer master data in SAP
• Support department goals, KPIs, and continuous improvement initiatives

Requirements

• High School Diploma or GED
• Minimum 1 year of customer service experience
• Professional written and verbal communication skills in English
• Working knowledge of Microsoft Office and SAP (or similar ERP systems)
• Basic understanding of logistics and manufacturing processes
• Ability to perform calculations and conversions regarding pricing, units, and quantities
• Ability to multitask and work with multiple systems and dual monitors

Preferred Qualifications

• Experience supporting international customers or managing export documentation
• Prior experience working with logistics providers, freight forwarders, or shipping documentation
• Experience handling customer complaints or returns processes
• Interest in continuous improvement and preventative customer service practices

Benefits

• 401(k) with up to a 9% company contribution
• Minimum of 3 weeks’ vacation, plus 12 holidays and 2 weeks of wellness time
• Health, Dental, Vision & Life insurance
• Healthcare savings account option with generous employer contribution
• Employee Assistance Program and parental leave
• Tuition reimbursement
• All benefits begin on your first day

About the Company

Novonesis is a global leader in biosolutions, formed by the merger of Chr. Hansen and Novozymes. With 10,000 employees worldwide, we partner with customers to deliver biological solutions that address humanity's biggest challenges, from sustainable nutrition to biofuels.