Posted 17 hours ago
Customer Service Specialist
NinjaCustomer Service Specialist
Requirements
High school diploma or equivalent, Previous customer service experience, Excellent communication skills, Problem-solving abilities, CRM proficiency
Skills
CRM
About the role
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Assist customers with orders, product information, and service queries
- Provide effective solutions to customer concerns in a timely manner
- Document interactions accurately in the CRM system
- Follow up with customers to ensure satisfaction
- Collaborate with other departments to improve service delivery
- Participate in training sessions to enhance product knowledge
Requirements
- High school diploma or equivalent
- Previous experience in a customer service role
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency in CRM systems and customer service software
- Ability to work independently and within a team
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Ninja · Riyadh
