Customer Service Specialist

Responsibilities

• Manage customer orders, including entry, tracking, and follow-up
• Serve as the primary point of contact for customer inquiries and issue resolution
• Investigate and resolve shipping, invoicing, and order discrepancies
• Partner with cross-functional teams such as AR, warehouse, and supply chain to address escalations
• Monitor account activity and identify trends or risks
• Maintain accurate documentation in internal systems
• Support claims processing and follow through to resolution
• Communicate proactively with customers regarding order status

Requirements

• High school diploma or equivalent
• 2+ years of experience in customer service, logistics, or order management
• Strong communication, problem-solving, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office

Preferred Qualifications

• Experience in distribution or logistics environments
• Familiarity with claims and returns processing
• Experience with systems such as SAP, WMS, or TMS

Benefits

• Competitive compensation package
• Total Rewards program including potential annual bonuses or long-term incentives

About the Company

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable.