Customer Service Specialist

Responsibilities

• Receive, categorize and process daily user emails and direct messages
• Respond promptly and record processing results
• Escalate complex or special issue emails to relevant departments
• Organize customer feedback and assist in optimizing service processes
• Track user-reported bugs and promote product iterations
• Maintain risk control records and generate reports to support decision optimization

Requirements

• Poly diploma or equivalent education or above
• Familiarity with email processing procedures
• Good written communication skills
• Strong service awareness and communication skills
• Proactive with strong learning ability
• Must be a local candidate (no work pass sponsorship available)

About the Company

Manus is a general AI agent that bridges minds and actions: it doesn't just think, it delivers results. Manus excels at various tasks in work and life, getting everything done while you rest. We offer a highly collaborative and innovative environment where experts across engineering, research, and business come together to push the boundaries of AI applications.