Customer Service Specialist

Responsibilities

• Serve as the primary point of contact for customers to ensure high levels of satisfaction and loyalty
• Process and manage orders within the ERP system (currently AX, transitioning to SAP)
• Place and follow up on stock orders
• Coordinate and monitor the progress of customer inquiries and requests
• Maintain regular contact with customers via telephone and written communication
• Advise customers regarding products and filtration solutions

Requirements

• MBO level 4 vocational training or comparable qualification in Business Economics or related fields
• 2 to 3 years of relevant work experience
• Fluency in both Dutch and English (written and verbal)
• Accurate, hands-on, and detail-oriented approach to work
• Strong customer-oriented and result-oriented mindset
• Ability to work collaboratively within a team and find creative solutions

Benefits

• Competitive primary and secondary employment conditions
• Pension scheme fully paid by the employer
• Extensive opportunities for personal development through internal and external training
• Full-time employment (40 hours per week), with 32 hours per week also negotiable
• Clear career growth opportunities within an international organization

About the Company

MANN+HUMMEL is a worldwide expert in filtration, developing advanced solutions for vehicles, industrial applications, clean air, and sustainable water use. We operate with a spirit of innovation and an open culture of communication, striving for global leadership in the filtration industry.