Customer Service Specialist

Responsibilities

• Manage phone calls to assist end customers, distributors, and the Canadian commercial team
• Handle email inquiries from Canadian clients and stakeholders promptly
• Ensure accurate entry of sales orders and transactions into the system to prevent operational errors
• Utilize work tools and databases (SAP, technical manuals, portals) to provide accurate product information
• Maintain high quality standards in all customer interactions to meet expectations
• Perform reporting activities to keep customers informed about their order status

Requirements

• University degree completed in Administration or a related field
• 1 to 2 years of experience in customer service or sales support
• Advanced English proficiency (100% spoken and written)
• Intermediate Excel skills

About the Company

MABE is a Mexican multinational company dedicated to providing practical solutions for the well-being of homes worldwide, specializing in the design, manufacture, and commercialization of high-quality appliances.