Customer Service Specialist - Lens

Responsibilities

• Handle inbound customer calls following established service and business protocols
• Maintain clear and timely communication with customers to ensure accurate information delivery
• Accurately input and organize customer data and documentation
• Proactively notify customers regarding delayed or upcoming order expirations
• Collect and report market feedback and customer suggestions to improve service quality
• Coordinate with other departments to ensure seamless service execution
• Perform additional tasks as assigned by the supervisor

Requirements

• 1+ year of experience in customer service roles
• Background in optics or ophthalmic lenses is preferred
• Fluent in Mandarin with clear verbal communication skills
• Basic proficiency in English
• Secondary school diploma or above

About the Company

WS Optical is part of the EssilorLuxottica group, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We operate in over 150 countries, providing high-quality vision care products and iconic brands to consumers worldwide.