Customer Service Specialist II

Responsibilities

• Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution
• Proactively escalate and follow up on customer requests via phone and email to ensure timely resolution
• Cultivate deep understanding of customer requirements and build strong customer relationships
• Manage spares ordering and processing, including urgent order expedites and consignment replenishment
• Verify and track customer backorders and ensure 100% accuracy on billing, credits, and debits
• Generate and provide weekly and monthly reports regarding customer on-time delivery
• Work the designated night shift (14:00-23:00)

Requirements

• 5-10 years of experience in customer service, order fulfillment, material planning, or supply chain management
• Bachelor’s degree in Supply Chain, Business, or a related field
• Proficiency in SAP and Microsoft Office (Excel, Word, PowerPoint)
• Professional English proficiency (written and spoken) for global collaboration
• Structured and collaborative problem-solving skills leveraging analytics

Preferred Qualifications

• Direct experience managing Spares, Customer Fulfillment, or Logistics operations

About the Company

ASM is a global leader in semiconductor manufacturing equipment, providing cutting-edge technology that enables the chips used in 5G, cloud computing, AI, and autonomous driving. With over 55 years of innovation, we value diversity, inclusion, and sustainability as we push the boundaries of what is technologically possible.