Customer Service Specialist (Hotline & Online Technician)

Responsibilities

• Handle and resolve customer inquiries via telephone and ticketing systems
• Diagnose and troubleshoot technical issues through remote support
• Delegate field technicians when problems cannot be resolved remotely
• Provide first-line support and identify reported customer issues
• Create, monitor, and close service orders in the system
• Perform administrative and operational tasks including spare parts handling and internal logistics
• Connect customer stores to the TOMRA network and support device integration
• Finalize online installations by connecting reverse vending machines to IT systems
• Upload databases and software and configure systems according to deposit system requirements
• Train and develop new employees

Requirements

• Technical education in electrotechnics, mechatronics, computer science, or related fields
• Very good knowledge of Polish and good knowledge of English
• Readiness to work in a shift system (including Saturdays with a weekday off)
• Previous experience in a similar role
• Strong communication skills and high professional culture
• Problem-solving mindset and good organizational skills

Benefits

• Stable employment based on an employment contract
• Attractive salary package
• Private medical care
• Access to MyBenefit Cafeteria platform
• Paid employee referral program

About the Company

TOMRA was founded in Norway in 1972 and is a leading provider of reverse vending automation in the food and beverage retail industry. We operate in over 80 markets worldwide, working towards the principle of "Working together for the planet."