Customer Service Specialist

Responsibilities

• Deliver exceptional customer service and home solutions within the Whitegoods team
• Maximize sales and exceed individual and store sales targets
• Assist with coaching, leading, and motivating an enthusiastic team
• Resolve customer complaints efficiently to ensure high levels of satisfaction
• Manage work tasks effectively while prioritizing customer needs
• Provide proactive problem-solving to ensure timely and accurate service

Requirements

• Proven retail management experience with an excellent sales track record
• Strong communication skills and a highly motivated, results-driven mindset
• Ability to resolve customer complaints and make quick, effective decisions
• Experience in a customer-focused retail environment
• Flexibility to work across retail trading hours, including weekends, public holidays, and late-night trades

Benefits

• Guaranteed base earnings plus an attractive commission structure
• Fantastic incentive-based promotions
• Generous staff discounts
• Clear paths for career progression and professional development
• A positive and flexible work environment where performance is recognized and rewarded

About the Company

Harvey Norman is an Australian retail icon specializing in the home and lifestyle space. We are a trusted national brand dedicated to providing great service and a supportive environment for our employees to grow their careers.