Customer Service Specialist

Responsibilities

• Serve as the primary point of contact for Merchant Services clients, resolving inquiries via phone, email, and online chat.
• Research and resolve complex issues related to interchange, chargeback compliance, billing, funding, and batch detail reporting.
• Navigate Merchant Services platforms and subsystems, including North, South, proprietary, and TSYS applications.
• Guide clients on platform capabilities and explain BAMS systems and product reporting.
• Support merchants with point-of-sale (POS) and PC equipment troubleshooting.
• Complete routine account-related support for banking partners and investigate service requests.

Requirements

• 2+ years of experience in a contact center, client support, or Merchant Services environment.
• 2+ years of experience applying call center policies and procedures across multiple communication channels.
• Proficiency using computer-based systems to research account activity and document case details.
• Ability to explain complex billing, reporting, and payment information to clients.
• High school diploma or equivalent (or equivalent combination of education and experience).

Preferred Qualifications

• Experience supporting Merchant Services, payment processing, or acquiring clients.
• Familiarity with TSYS, BAMS, or similar payment platform applications.
• Experience handling inquiries regarding interchange, chargebacks, funding, or batch reporting.
• Experience providing technical support for POS or PC equipment in a client-facing role.

Benefits

• Medical, dental, vision, life, and disability insurance available from day one.
• Paid holidays and generous time away policies.
• Retirement planning and Employee Stock Purchase Plan.
• Tuition assistance and reimbursement programs.
• Paid parental, caregiver, and military leave.
• No-cost mental health support through Employee Assistance Programs.

About the Company

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day. We move money and information securely and reliably to help drive the transformation of financial services technology.